Getting Started
First Time User Setup
- Activating your account
- Adding an Amazon Marketplace
- FeedbackWhiz Demo [Video]
- Seller Central Integration
- Seller Central Integration - European Marketplaces
- Seller Central Notification Integration for Opt-Outs, Refunds and Message Delivery Failure [Video]
FAQ
- I'm switching to FeedbackWhiz from another Service, How do I transition and not send duplicate emails to my buyers?
- How does the free 30 day trial work?
- Does FeedbackWhiz support Vendor Central?
- Where Can I view my MWS Auth Token to renew my Authorization?
- How do I setup my marketplace?
- How to set up Managed Accounts as an Agency?
Dashboard
Usage and Features
FAQ
Order Management Support
Usage and Features
- Order Manager Overview [Video]
- How to Search for Orders
- How to Use Filters
- How to manually trigger the Amazon Request a Review button functionality via FeedbackWhiz
- How to Blacklist Buyers/Orders in Bulk
- How to use the Labels filter inside the Order Manager
FAQ
Feedback & Email Management
Setup and Features
- How to automate the Amazon Request a Review button functionality via FeedbackWhiz
- Feedback Manager [Video]
- Email template manager
- Creating Templates [Video]
- Sending Emails Manually [Video]
- Campaign Manager [Video]
FAQ
- How do I Automate Emails?
- Which campaign type should I use?
- What are the upcoming TOS changes?
- How can I verify if the Amazon Review Request button has been triggered by FeedbackWhiz?
- How do I check if my emails are going through successfully?
- How to troubleshoot warning messages inside template builder
Product Support
Setup and Features
FAQ
- What Product alerts are offered?
- How many Products can I monitor?
- Can I see my Top Product Review Keywords?
- Can I publicly comment on Amazon product reviews?
- Can buyers change their product review rating?
- How often do Product Reviews get updated?
Profits & Accounting
Usage and Features
- Profit & Accounting Demo
- Profit & Loss Dashboard
- How to Group ASINs by labeling
- Top Products
- Cost of Goods (COGs) Manager
- Expense Manager
FAQ
Accounts and Settings
Setup
FAQ
- How do I apply my promo / discount code?
- What type of payments are accepted?
- Can I cancel my subscription anytime?
- How do I locate Invoices?
- How do I navigate through managed accounts?
- How do I adjust my subscription plan?