Getting Started
First Time User Setup
FAQ
Dashboard
Usage and Features
FAQ
Order Management Support
Usage and Features
- Order Manager Overview [Video]
- How to Search for Orders
- How to Use Filters
- Sending Emails Manually[Video]
- Actions
- Feedback integration & features
FAQ
Feedback & Email Management
Setup and Features
- Feedback Manager [Video]
- Email template manager
- Creating Templates [Video]
- Campaign Manager [Video]
- Creating and Editing Campaigns [Video]
- Email Queue System [Video]
FAQ
- How can I send an email right after an order is placed?
- Why are my open rates zero 0?
- How to remove or clear email queues?
- Why does the test email and seller central email message look different?
- I'm getting the 16,000 character limit error when I create my template
- I received a negative feedback, how do I get it removed?
Product Review Support
Setup and Features
FAQ
- Why aren't my product reviews linking up to orders?
- What kind of emails are permissible to send without violating Amazon TOS?
- Is there a way to figure out who left the product review?
- How many Products can I monitor?
- Can buyers change their product review rating?
- How often do Product Reviews get updated?
Accounts and Settings
Setup
FAQ
- What type of payments are accepted?
- Can I cancel my subscription anytime?
- How do I adjust my subscription plan?
- How often do I get billed?
- What happens after the free trial ends?
- How will I get charged if I upgrade or downgrade my plan?