Getting Started
First Time User Setup
- Activating your account
- Adding an Amazon Marketplace
- FeedbackWhiz Demo [Video]
- Seller Central Integration
- Seller Central Integration - European Marketplaces
- Seller Central Notification Integration for Opt-Outs and Refunds [Video]
FAQ
- I'm switching to FeedbackWhiz from another Service, How do I transition and not send duplicate emails to my buyers?
- How does the free 30 day trial work?
- Does FeedbackWhiz support Vendor Central?
- Where Can I view my MWS Auth Token to renew my Authorization?
- How do I setup my marketplace?
- How long does it take for my listings to appear after setting up MWS?
Dashboard
Usage and Features
FAQ
Order Management Support
Usage and Features
- Order Manager Overview [Video]
- How to Search for Orders
- How to Use Filters
- Actions
- Buyer Blacklist and Buyer Opt-Out
- Feedback integration & features
FAQ
Feedback & Email Management
Setup and Features
- Feedback Manager [Video]
- Email template manager
- Creating Templates [Video]
- Sending Emails Manually [Video]
- Campaign Manager [Video]
- Creating and Editing Campaigns [Video]
FAQ
- How can I tell If I am violating Amazon's TOS?
- TOS Violations- What kind of activities are prohibited when sending emails?
- What is a campaign and how many can I run at once?
- Do campaigns apply to past orders? How can I send emails to orders placed prior to signing up?
- Why does the test email and seller central email message look different?
- Why is the campaign preview showing me the wrong data for my campaigns?
Product Review Support
Setup and Features
FAQ
Accounts and Settings
Setup
See all 7 articlesFAQ
- How do I navigate through managed accounts?
- How do I apply my promo / discount code?
- What type of payments are accepted?
- Can I cancel my subscription anytime?
- How do I adjust my subscription plan?
- How often do I get billed?