Getting Started

First Time User Setup

• Activating your account
• Adding an Amazon Marketplace
• FeedbackWhiz Demo [Video]
• Seller Central Integration
• Seller Central Integration - European Marketplaces
• Seller Central Notification Integration for Opt-Outs and Refunds [Video]

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FAQ

• I'm switching to FeedbackWhiz from another Service, How do I transition and not send duplicate emails to my buyers?
• How does the free 30 day trial work?
• Does FeedbackWhiz support Vendor Central?
• Where Can I view my MWS Auth Token to renew my Authorization?
• How do I setup my marketplace?
• How to set up Managed Accounts as an Agency?

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Dashboard

Usage and Features

• Dashboard Overview [Video]
• Dashboard Basics
• Graphs & Charts
• Campaign History
• Notifications

FAQ

• How often is the dashboard data updated?
• How do I change the time frame of dashboard?
• My Graphs are not loading properly
• Why is Positive Feedback data not being displayed?
• Why are my Sales and Orders numbers less than expected?

Order Management Support

Usage and Features

• Order Manager Overview [Video]
• How to Search for Orders
• How to Use Filters
• How to manually trigger the Amazon Request a Review button functionality via FeedbackWhiz
• How to Blacklist Buyers/Orders in Bulk
• How to use the Labels filter inside the Order Manager

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FAQ

• Why are feedback ratings not showing up in the feedback column?
• How do I send emails from Order Manager?
• How far back can I see my past orders?
• How many Orders can I view at once?
• Can I see both FBA and FBM orders?
• How often do Orders get imported?

Feedback & Email Management

Setup and Features

• How to automate the Amazon Request a Review button functionality via FeedbackWhiz
• Feedback Manager [Video]
• Email template manager
• Creating Templates [Video]
• Sending Emails Manually [Video]
• Campaign Manager [Video]

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FAQ

• How do I set up the Buyer's Preferred Language?
• What are the upcoming TOS changes?
• Which campaign type should I use?
• How can I verify if the Amazon Review Request button has been triggered by FeedbackWhiz?
• How can I tell If I am violating Amazon's TOS?
• Do campaigns apply to past orders? How can I send emails to orders placed prior to signing up?

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Product Support

Setup and Features

• Product Manager Overview
• Selecting Products to Monitor
• How to Setup Product Review and Listing Monitoring Alerts
• How to use the Profits page in Product Manager
• Product Review Manager Overview
• Search and Filter Product Reviews

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FAQ

• What Product alerts are offered?
• How many Products can I monitor?
• Can buyers change their product review rating?
• How often do Product Reviews get updated?

Profits & Accounting

Usage and Features

• Profit & Loss Dashboard
• How to use Top Products page inside the Profit Manager
• Cost of Goods (COGs) Manager
• Expense Manager

FAQ

• What is FeedbackWhiz's new Profit & Loss tool?
• How do I get access to the new Profit & Loss tool?
• How can I connect Advertising (PPC)?

Accounts and Settings

Setup

• Profile
• Marketplace
• Reports
• Password
• Notifications
• Subscription and Billing

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FAQ

• How do I navigate through managed accounts?
• How do I apply my promo / discount code?
• What type of payments are accepted?
• Can I cancel my subscription anytime?
• How do I adjust my subscription plan?
• How often do I get billed?

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