Linking a Product Review to an Order

 

 

FeedbackWhiz allows you to manually link orders using our algorithmic data to help you narrow down and link the order to the reviewer.  Although not all orders can be perfectly linked, it still gives you an opportunity to contact the reviewer.

If Feedbackwhiz's algorithm detects a potential match, you will see an "unlinked_symbol.png" symbol next to the action button. 

unlinked.png

To link or match a review to an order, either click on the "unlinked_symbol.png" button, or click on the action button and then click "Link Order"

 

linkorder.png

A popup window will appear and display detailed information on the Product review.

1. The pen name is the name the reviewer used to write his/her review on Amazon.  

2-3.  Feedbackwhiz compiles of list of potential matching orders and lets you choose which one you would like to link.  To link an order, click on the circle box and click the green "Link" button.

Now the review has been linked to an order and you should see the "unlinked_symbol.png" become "linked_symbol.png" next to action button.

To learn how to contact the customer, click here.

 

 

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