Actions

Using Actions

actionbutton.png

Every Product Review contains an "Action" box displayed on the far right side of every review.  Clicking the carrot symbol on box expands a drop down menu with the available Actions pertaining to that specific product review. 

Contact Customer- When a product review has been linked (linked_symbol.png )to a specific order, you have the ability to send an email to the customer.  When this action is selected, a popup will appear and you can choose an existing template to send to the customer.  This feature can be used to resolve any product issues a customer may have.  Note: Please read Amazon's Prohibited Activities carefully before using this feature to communicate with the buyer.

Link Order- Feedbackwhiz has the ability to match a Product Review to an existing Order.  Click here for more details.

Add Note- You have the ability to write a note to yourself regarding the Product Review.  The note is only visible to you through Feedbackwhiz and not to the customer or Amazon.

Contact Amazon Support- This will direct you to Amazon's Support website.  You may contact Amazon directly regarding any issues with a specific product review.

View Amazon Review-  This will direct you directly to Amazon.com where the Product Review is written.  
From Amazon.com, you can vote if Review is helpful, report abuse, or comment on the review.

The  email_symbol.png symbol next to the action button shows up when emails have been sent to this order.  Clicking the email icon will display a popup with more details on the emails sent.

 

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