What kind of emails are permissible to send without violating Amazon TOS?

Please be aware when contacting customers to revise product reviews that you are not violating any of Amazon's TOS.

Amazon clearly states that: "You may not ask buyers to modify or remove reviews."  So be aware with language in emails directly asking for review modification or removal.

The most effective way to get reviews modified or removed is by giving a full refund or replacement and being positive.  Statistics show that most customers will remove or modify reviews on their own.



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